Coaching with Living Actor Chat

• The end user interface includes a "coaching button" to invite the end user to chat with a real person. You need a Living Actor Chat license connected to Living Actor Assistant

Knowledge Base - Translation

• Fixed a bug in the display order of titles in a sequence.
  

• Sends several requests to the Automatic Translation API if data include too long texts with more than 1800 characters).

Knowledge Base - Translation

• Translators can now use an automatic translation tool.

Knowledge Base - Edition

• The sequences status is now display in the export file.
  

• Update of inheritance options.
  

Knowledge Base - Translation

• Translaters could now export the knowledge base.
  

• Sequence Alias edition is fixed.

Knowledge Base - Edition

• Updating the ergonomics of the edition panel.

Knowledge Base - Edition

• Correction of the inheritance system.

Knowledge Base - Edit Tab

• Dialog sentences cut fixed.
  

• Better management of special characters.
  

• Updated Portuguese dictionary.
  

My Account

• Analytics, now include project activity in which user is administrator.

Knowledge Base - Edit Tab

• The Synonymes are now sorted with a non-case sensitive rule.
  

• Update of the panel to link sequences together.
  

Analytics

• Limitation of the height of filter panels.

Web service

• New Feature: Dynamic Top FAQs that you can add into your pages ##$!&Ask for details).
  

• Notifications are now ordered by activation date.
  

Knowledge Base - Edit Tab

• Update of the panel to link sequences together.
  

My Account

• Review and have a quick analyze and comparison ofball the projects you own in My Account page.
  

Analytics

• Minor correction of the Export.

Knowledge Base - Edit Tab

• Fold/Unfold the entire dialogue trees with a single click.
  

• Debug of the synonyms creation tools.
  

• Editorial corrections.

Web Service

• New load balancing instance.
  

Knowledge Base

• Debug of inheritance panel.

General

• New language available: Portuguese is in the list of available languages.

Analytics

• New Feature: "My Indicators" tools.
  

• Illustrations charts: New color for better understanding.
  

• Update of the calculation of the number of users in the "Dashboard".

User Interface

• Update of default user interfaces.
  

General

• New language available: Italian in the list of available languages.
  

Knowledge Base - Edit Tab

• Update of the inheritance system between projects

Analytics

• Real-time analytics page - Lot 1.5 on 3.

Analytics

• New version of analytics page - Lot 1 on 3.
  

User Interface

• Fixed categories display.
  

• Search engine update.
  

Knowledge Base

• Editorial update.
  

• The panel to browse sequences was expanded.

Knowledge Base

• Adding authoring tools for translation tasks. Available upon request.

Analytics

• Possibility to export the "Answers Ranking".
  

Knowledge Base - Publish

• Possibility to compare the pending sequence with the published sequence.
  

Knowledge Base - Edit Tab

• Minor bugs fixed in the White Board Edit tool.

Knowledge Base - Edit Tab

• Possibility to create automatic forms.
  

• New "Misunderstanding" Tab to manage all cases.
  

• Minor update of the design.
  

• Improvement of the filters for the flags.
  

• Update of White Board authoring tools.
  

• The "Last published Date" is now displayed in the sequence edit panel and, in the comments panel thread.
  

• Display the exact published date in the comments panel thread.
  

• Review of the Social Interaction panel.
  

Knowledge Base - Settings

• New contributor called Owner to allow the Administrators to managed the permissions rights.
  

• Update of the quick overview of the project.
  

• Possibility to export the project in the Information panel.
  

Knowledge Base - Publish

• Review of the Publish panel.
  

Analytics

• New choice addition in the drop list in the Project Activity and Answers Ranking panels.
  

• Graphics comments improvement.
  

User Interface - Interaction

• When the Assistant proposes a result that is also in a category, the category doesn't show the result already displayed to avoid to show this result twice.
  

• If the system finds an empty category that matches the question, the Assistant doesn't propose this category.
  

• In case of a dialog, if there is a misunderstanding that is repeated, the Assistant displays an exit dialog option.

Knowledge Base - Edit Tab

• Status and Flag filter addition.
  

• Addition of two colors for Flag.
  

• Saving settings choices like IDs display.
  

• Bug correction in Tags panel.

Knowledge Base - Edit Tab

• File manager tab addition.
  

• Solution to connect the Assistant with External databases.
  

User Interface

• iAdvize chat implementation.
  

• Compliance with prototype.js library.

Knowledge Base

• Minor bugs correction.

Knowledge Base - Edit Tab

• "Social Interaction" Tab's reorganization.
  

• Notification tool feature addition.

User Interface

• Major update of Living Actor™ interface based on HTML5 and not in Flash mode. This new version is compatible with mobile and tablet device.
  

Knowledge Base - Edit Tab

• Flag and comments system for follow up.
  

Knowledge Base - Search

• Search engine update that significantly reduces non-relevant results.
  

Analytics

• New data organization with a separation of the social interaction base from the knowledge base.
  

• Sort the results: a few new possibilities.
  

• New “Behavior” tab " to have a better understanding on the users’ interactions.

Knowledge Base - Edit Tab

• White Board edit tool update - WYSIWYG -.

Knowledge Base - Edit Tab

• Question Editor: Possibility to leave a comment for each question – Useful if you work in collaboration with other contributors.
  

• Synonym Tab: Minor interface corrections.
  

General

• Support Center Launch. Try our Support Center using the tab in the menu.

Knowledge Base

• Settings Tab: Knowledge base numbers addition.
  

• Possibility to engage users in an advanced dialogue - Dialog Tree Function in the question edition tool -.
  

• Possibility to link an existing answer to a new question - Alias -.
  

Analytics

• Minor bugs fixed to have a better display.
  

Account Management

• Possibility to add a contributor without creating a free trial for this contributor.

User Interface - Interaction

• Major update of the Natural Language Processor to provide fast and better answer to user's questions.
  

Help

• Contextual help available in the authoring tool.
  

• Update of the "Tips" page.
  

Questions panel

• Possibility to not display a question in the Categories.
  

• Update of the "Link" feature that is available in the White Board.
  

• Minor text modification.

General

• Update of texts and minor interface correction.

Integration

• Adding picture of avatar as call button.
  

General

• Update of Living Actor Assistant™ features and pricing pages.

Knowledge Base - Edit Tab

• Tags Suggestion: Adding a function that automatically generate Tags depending on your own knowledge base.
  

• Social Interaction: Adding "Escalate" Social interaction to suggest other external channel such as email, phone, chat, or other communication channel that company is able to provide in case user is not satisfy with results.
  

User Interface - Interaction

• Automatic spell checking on user's inputs.
  

• Allow user to specify a question or to declare that assistant didn't understand the question.
  

General

• Update of Living Actor Assistant™ Home page.

Knowledge Base

• Possibility to add alternative questions for the same answer.
  

• Possibility to not display a question in the results - Very useful to create questions dependency -.
  

General

• Release Notes Page addition.