How does Living Actor™ help Valerie update her online booking?
Valerie logs in to your website

Living Actor™ Engage recognizes Valerie

She made a reservation the previous day and wants to modify her return trip reservation

Living Actor™ Engage automatically offers the assistance of the Intelligent Avatar, Estelle

Valerie dialogs with Estelle, who confirms a ticket modification is possible. Estelle guides her in the process.

Living Actor™ Assistant (Estelle) uses a knowledge base that connects to CRM information to read and update Valerie’s travel.

Success! Valerie asks Estelle if car rentals are available.
Estelle confirms and proposes to open a live chat conversation with a sales rep to discuss promotional offers.

Living Actor™ Engage automatically offers the assistance of the Intelligent Avatar, Estelle

Valerie pays for her new rental car order and receives a confirmation on her mobile.

Living Actor™ Analytics stores and analyzes the complete dialog flow. A Living Actor™ Analytics report reflects another successful selfcare interaction.

Valerie is ready for her holiday and will recommend the site to her friends!

WE’D LOVE TO HEAR FROM YOU

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France: +33 (0)1 8508 6209

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