Live Chat Operator

LIVING ACTOR™ LIVE CHAT:
Customers dialog in real time with your experts.

Live chat allows your clients to interact immediately with your Customer Service Agents from your website during hours of operation.

Personalized live service
Reduce service costs
Increase customer satisfaction

Chat with web visitors via a user-friendly interface

Clients can interact with your online support agents via an intuitive and user-friendly interface. They can receive rich media support with links, images, or emoticons that complement a personalized conversation.

The conversation remains active as long as your clients browse your webpages. They have full control over the dialog window; they can close or move it at any time.

Your visitors also have access to the entire conversation history, including any virtual assistance dialog with your Intelligent Avatar.
Live Chat Interface

A multi-conversation back office

Your live agents have access to a user-friendly interface which allows them to manage up to six simultaneous conversations. Color-coded threads make it easy to identify the status and priority of each ongoing conversation. At any moment, and when needed, the agent can transfer the conversation to a colleague or request advice from a discussion forum exclusive to the customer service center.
Live Chat Back Office

Save customer data

During each dialog session, your live Agents are presented with contextual information about the visitor’s profile (webpages, previous visits, and any personalized information previously collected).

Your agents can add notes to any conversation so follow-up conversations are more accurate and personalized.
Save Customer Data

Your live Agents receive training and support from the Virtual Assistant

At any time, your live agents can dialog with your Virtual Assistant to check their answers or broaden their knowledge to better assist your clients. They can copy procedures from the Virtual Assistant’s whiteboard and send them directly to your clients.

Live agents can also train your Virtual Assistants with new knowledge making the virtual agent more autonomous when dealing with your clients in automated conversations.
Live Chat and a Virtual Assistant

Supervise conversations in real-time

You can manage the activity of your live support agents and supervise their conversations. Customer Service Managers and Supervisors can interact with staff at any time to assist them.

Supervisors have access to a dashboard displaying real-time conversations, including those of live support agents and Living Actor™ Virtual Assistants. Supervisors can trigger live support to users who cannot find answers through the Virtual Agent.
Multi Live Chat Back Office

Secure conversations and client data

The best IT security solutions are deployed to guarantee data security and integrity. Access to your Virtual Assistant’s knowledge is secured through SSL encryption, domains and IP restrictions, and encrypted passwords. State-of-the-art measures are taken to ensure maximal data flows and your users’ security.
Security

100% answers guaranteed!

If all of your live agents are engaged in conversations or if your Contact Center is closed, your Virtual Agent can take care of your clients' requests 24/7. Living Actor™ Virtual Assistants address 90% of your clients' common questions.

If your Virtual Assistant does not have the answer to a specific question, the Assistant will invite your visitor to leave a message, transferring it to your live team for immediate attention as soon as they are available.
100% answers guaranteed

Track and monitor your users

Living Actor™ automatically generates real-time activity dashboards on your live agents’ activity. Occupation, live conversations, response time, client evaluations… all relevant data are analyzed per agent, team, and period of time.
Tracking Live Chat

Professional Services for projects and on demand

The Living Actor™ team offers expert consultation and other services to help you deploy a high quality project and guarantee ROI. Our team will help your staff become experts in Living Actor™ Solutions and managing daily operations to meet performance objectives. Your Customer Service and Digital Communication Departments will increase their results, optimizing performance. The Living Actor™ team has more than 15 years of experience and has successfully set up hundreds of global projects.
Professional Services

SCALABLE PLANS FOR EVERY BUSINESS


Price by number of sessions or live agents
Living Actor™ Live Chat offers access to an unlimited number of chat agents in your organization. You can organize your solution by team, competencies, and regions.
Subscribe by number of operators or by session
USA: +1 (407) 601-1266
France: +33 (0)1 8508 6209
50% fewer phone calls and emails
MISSION
  • - reduce support calls
  • - virtual brand ambassador
  • - provide user-friendly selfcare service
APPROACH
Yoko is the virtual support assistant for Toshiba in Europe. She speaks 20 languages and solves most support issues for Toshiba Consumer electronics. Yoko is connected to Toshiba IT and client databases to offer personalized services.
40% fewer phone calls
MISSION
  • - assist 38,000 retail bank employees
  • - knowledge management
  • - reduce support calls
APPROACH
CloE is deployed as a Windows Widget on employees' PCs, answering more than 50,000 questions every month, dramatically reducing their need for live support. She also communicates urgent news using her “push” functionality.
Virtual and live agents work as a team
MISSION
  • - live agent hand-off
  • - answer FAQs
  • - reduce calls
  • - guarantee client’s satisfaction
APPROACH
Nora greets visitors of the InfoTBC website and assists them with trip planning, reservations, and other services for public transportation. When she cannot answer a question, she hands over the conversation to a live chat agent.
40% fewer support emails
MISSION
  • - answer FAQs
  • - personalize online assistance
APPROACH
Olivier answers all Suez water supply contract questions 24/7 including invoicing, consumption, contracts, and online payments. He also manages emergencies and guides customers to the best service for their specific needs.
Multi-device support assistant
MISSION
  • - reduce recurring calls
  • - explain Employee Savings plans
APPROACH
Thomas is the Virtual Expert for Natixis Interepargne. His mission ranges from delivering educational content which helps clients make the most out of their employee savings plan, to online assistance with transactions.
300,000 sessions / month
MISSION
  • - answer FAQs
  • - recruitment and employee onboarding
  • - strategic communication
APPROACH
Commander DUPONT is available 24/7 on the French Army website. He answers candidates' questions regarding training conditions, tests, salary, risks, necessary skills, and more.

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