<span>INNOVATION, EXCELLENCE and CUSTOMER SATISFACTION.</span> Join our clients!

INNOVATION, EXCELLENCE and CUSTOMER SATISFACTION join our clients!

Our customers choose Living Actor™ for our innovative, robust solutions and because our team is committed to understanding our client’s needs, and delivering the best solutions for their projects.

It has been a pleasure to work with Living Actor™. From the initial drawings to the final work their work has always been excellent and delivered on schedule. I highly recommend Living Actor™

Ron Booth, Chef de projet ingénieur Hewlett-Packard

SUCCESS STORIES

Toshiba logo
Every month Yoko assists 50,000 Toshiba clients across 20 European countries by answering technical questions and orienting visitors to the correct Web pages. When needed, Yoko transfers conversation details to a real agent, saving precious time. Yoko allows Toshiba to decrease the number of calls between 30 - 50%. Yoko earned the top award for the best CRM System in 2015 at the Client Strategy Conference in Paris, France.
IT-CE Logo
CloE is a chatbot offering support services to 38,000 retail employees of the Caisse d’Epargne Bank. CloE is deployed as a Window Widget on employees’ PCs answering more than 80,000 questions every month, dramatically reducing their need for live support. She also communicates urgent news using her “push” functionality.
Suez Logo
Olivier answers all Suez water supply contract questions 24/7—including questions about invoicing, consumption, contracts, and online payments. Olivier has become the first channel of contact for online visitors. On each page, he proposes dynamic and contextual FAQs to facilitate the Web visitor’s journey by personalizing his answers according to the client’s profile.
NaTixis Logo
With 1,600 daily conversations on the Natixis Bank Website, Thomas is worth a team of 10 live operators! The main difference? He is a robot, providing 100% automated answers and saving a great amount of time for his human colleagues, who thanks to Thomas, can then focus on value-added conversations. Thomas was awarded best CRM System in 2016 at the Client Strategy Conference in Paris, France. Second place went to Olivier, the virtual assistant of Lyonnaise des eaux :)!
MyRungis Logo
Emma is the virtual hostess of the online portal for Rungis International Market. Emma answers frequently asked questions (FAQs) facilitating an enhanced user experience with online services, and reduced support calls by 25% just after her first day of « virtual » work.

CUSTOMERS BY INDUSTRY

BANKING INSURANCE
UBS, Citi Group, Wells Fargo, BNP Paribas, Société Générale, Natixis Bank, Banque Populaire, Caisse d’Epargne, Crédit Agricole, Amundi, Axa, Groupama, Caisses des Dépots, Crédit Foncier, Marsh, Perpetual, Ini Network
IT TELCO
Microsoft , Hewlett-Packard, Intel, Oracle RightNow, Alcatel-Lucent, Packard Bell, Orange, Vodafone, Telefonica, Bouygues Telecom, SFR, Alcatel Lucent, EServGlobal, Toshiba, Streamwide, Acapela, Gateway
INDUSTRY SERVICES
Total, John Deere, Airbus Helicopters, SNCF, Michelin, Renault, Alstom, Saint-Gobain, Danone, Nestlé, Shell Bitumes, GDF Suez, Veolia, Keolis, Onet, Vinci Energies, Air France
HEALTHCARE COSMETIC
Sanofi, Labo Pierre Fabre, Presbyterian, Hospital, L’Oréal, Lifestyle Lift, Cooper University, Baylor C. Medecine
HR EDUCATION
CFPB, Demos Group, Orange formation, Paraschool, U&I Learning, Ellicom, APUS, Armée de terre, Lagardère Active, NCR Group, Online-Trainers, QUT
CONSULTING
Atos Origin, Bearing Point, BJ Digital, Accenture, Buterfly, Orange BS, SopraGroup
50% fewer phone calls and emails
MISSION
  • - reduce support calls
  • - virtual brand ambassador
  • - provide user-friendly selfcare service
APPROACH
Yoko is the virtual support assistant for Toshiba in Europe. She speaks 20 languages and solves most support issues for Toshiba Consumer electronics. Yoko is connected to Toshiba IT and client databases to offer personalized services.
40% fewer phone calls
MISSION
  • - assist 38,000 retail bank employees
  • - knowledge management
  • - reduce support calls
APPROACH
CloE is deployed as a Windows Widget on employees' PCs, answering more than 50,000 questions every month, dramatically reducing their need for live support. She also communicates urgent news using her “push” functionality.
Virtual and live agents work as a team
MISSION
  • - live agent hand-off
  • - answer FAQs
  • - reduce calls
  • - guarantee client’s satisfaction
APPROACH
Nora greets visitors of the InfoTBC website and assists them with trip planning, reservations, and other services for public transportation. When she cannot answer a question, she hands over the conversation to a live chat agent.
40% fewer support emails
MISSION
  • - answer FAQs
  • - personalize online assistance
APPROACH
Olivier answers all Suez water supply contract questions 24/7 including invoicing, consumption, contracts, and online payments. He also manages emergencies and guides customers to the best service for their specific needs.
Multi-device support assistant
MISSION
  • - reduce recurring calls
  • - explain Employee Savings plans
APPROACH
Thomas is the Virtual Expert for Natixis Interepargne. His mission ranges from delivering educational content which helps clients make the most out of their employee savings plan, to online assistance with transactions.
300,000 sessions / month
MISSION
  • - answer FAQs
  • - recruitment and employee onboarding
  • - strategic communication
APPROACH
Commander DUPONT is available 24/7 on the French Army website. He answers candidates' questions regarding training conditions, tests, salary, risks, necessary skills, and more.

WE’D LOVE TO HEAR FROM YOU

USA: +1 (407) 601-1266
France: +33 (0)1 8508 6209

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